terms + conditions
DH Solutions is a division of Deer Heart Solutions Ltd. Co. Alexis Brown of DH Solutions provides freelance and independent contractor business development consulting, business writing, design, and Wix website design and maintenance services.
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business consulting + writing terms
introduction call + discovery
Every business consulting and writing project must be initiated with an introduction call so both parties can determine if it is a good fit and for the prospective client to share the overall scope of work.
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quote + deposit
DH Solutions will provide a quote based on the details shared during the introduction call. If necessary, DH Solutions may send a questionnaire or schedule a second call to confirm necessary details. The more details a client can provide in advance will lower the total cost of the project and shorten the timeline. The quote from DH Solutions will include the Scope of Work and timeline, the base rate for service, and a request for a deposit.
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The deposit size will vary based on the quote and will be applied toward services rendered. Work will not begin until the deposit is paid. Payment of the deposit is an acceptance of the quote and acts as an electronic signature for the work agreement/contract. Deposits are non-refundable.
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additional charges
If there are changes or additions to the original Scope of Work or timeline after the deposit is paid, DH Solutions will invoice the client at $75 per hour. All additional charges will either be added to the original invoice or invoiced separately.
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payments
A payment schedule will be included in the quote/agreement and will vary depending on the Scope of Work. The total balance owed must be paid in full before DH Solutions will transfer site ownership to the client.
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DH Solutions will send the client an invoice via email. Payment is due upon receipt though DH Solutions provides a window of 14 days as a courtesy.
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Clients may pay their invoice with the following payment methods:
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Using the link included with the emailed invoice
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Paypal (to @deerheartconsult)
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Venmo (to @deerheartconsult)
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CashApp (to @deerheart27)
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Checks are accepted with prior approval only. Checks must be made out to Deer Heart Solutions Ltd. Co. and mailed to Alexis Brown, DH Solutions, PO Box 52, Taos, NM 87571. Post dated checks are not accepted and will be returned to you.
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late payments
Payment is due on the date the invoice is issued. A grace period has been added as a courtesy, which ends on the Due Date listed on the invoice. Payment received after the grace period is a late payment. The grace period is subject to change.
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I understand that payment deadlines may be hard to meet. If that is the case, the client must inform DH Solutions of the delayed payment a minimum of three (3) days before the Due Date listed on the invoice. The client and DH Solutions must come to agreement on a new payment schedule with a specific date payment will be made. New payment arrangements must be mutually agreed upon and confirmed in writing. If the client has not received a written acceptance and confirmation of the new payment arrangements, then the original due date remains active.
If payment is received after 5 pm on the Due Date listed on the invoice without prior approval and new payment arrangements being made, then a late fee of five-percent (5%) of the amount owed (before taxes) will be added to the clients account on the following day and again every 30 days until the account is paid in full. Should non-payment exceed thirty (30) days, DH Solutions reserves the right to submit the unpaid invoice to a collections agency or take legal action.
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on-going support
In some circumstances the agreement may be for on-going services.
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quote
DH Solutions will provide a quote which lists the Scope of Work, payment terms, and payment schedule.
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additional charges
Should the client need additional work outside of the agreement's Scope of Work, a request must be made in writing. Should a task require more time that estimated, DH Solutions will provide details in writing to the client. DH Solutions will not complete the additional work without prior written authorization from the client. DH Solutions will invoice the client at $75 per hour for additional work. Additional charges that are incurred will be invoiced separately.
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payments
Payment for on-going support is a retainer for service and must be paid in advance. A payment schedule will be included in the quote/agreement and will either be per project or monthly, depending on the Scope of Work. Work will not commence if there is an outstanding invoice for additional work (see below). A client must give a minimum of thirty (30) days notice if canceling an agreement for on-going support. Payments made are non-refundable. Cancellations with fewer than thirty (30) days notice will incur a fee equal to the monthly retainer.
The client may set up a recurring payment with a credit or debit card or through Paypal, or DH Solutions can send the client an invoice via email.
If the client prefers to be invoiced for on-going support or an invoice is issued for additional work, payment is due upon receipt, though the invoice includes a grace period of 14 days as a courtesy.
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Clients may pay their invoice with the following payment methods:
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Using the link included with the emailed invoice
-
Paypal (to @deerheartconsult)
-
Venmo (to @deerheartconsult)
-
CashApp (to @deerheart27)
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Checks are accepted with prior approval only. Checks must be made out to Deer Heart Solutions Ltd. Co. and mailed to Alexis Brown, DH Solutions, PO Box 52, Taos, NM 87571. Post dated checks are not accepted and will be returned to you.
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late payments
Payment for additional work or cancellation fees is due on the date the invoice is issued. A grace period has been added as a courtesy, which ends on the Due Date listed on the invoice. Payment received after the grace period is a late payment. The grace period is subject to change.
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I understand that payment deadlines may be hard to meet. If that is the case, the client must inform DH Solutions of the delayed payment a minimum of three (3) days before the Due Date listed on the invoice. The client and DH Solutions must come to agreement on a new payment schedule with a specific date payment will be made. New payment arrangements must be mutually agreed upon and confirmed in writing. If the client has not received a written acceptance and confirmation of the new payment arrangements, then the original due date remains active.
If payment is received after 5 pm on the Due Date listed on the invoice without prior approval and new payment arrangements being made, then a late fee of five-percent (5%) of the amount owed (before taxes) will be added to the clients account on the following day and again every 30 days until the account is paid in full. Should non-payment exceed thirty (30) days, DH Solutions reserves the right to submit the unpaid invoice to a collections agency or take legal action.
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disputes + chargebacks
DHSolutions strives to maintain open and transparent lines of communication with all clients. If a client is unhappy with any service provided by DH Solutions, we request that attempts be made to resolve the situation through open, candid discussion.
If we receive a chargeback or payment dispute from the company that processed a client's payment or the client's credit card company or a bank, then work on the project will be suspended immediately. DH Solutions may or may not choose to continue working with the client following a chargeback. The client must pay a $50 chargeback fee (issued to recover fees passed on to DH Solutions by the credit company), plus pay any outstanding balances, before DH Solutions will consider renewing work with the client or for files to be delivered to client.
Requesting a chargeback or opening a PayPal dispute for a valid charge from us is considered fraud and it is not an appropriate or legal means of obtaining a refund.
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ownership + intellectual property
design + development
All written content and media files used as a part of a project must be provided by the client unless the Scope of Work includes DH Solutions providing content creation. Any media files provided by the client must have been created by or for the client or include a valid user license, The client must have ownership of the content or have written permission to use the content by the owner. It is up to the client to ensure the content does not infringe on any trademark, service mark, or copyright. DH Solutions is not responsible for intellectual property infringement claims made about content provided by the client.
Clients should not send irreplaceable photos or documents nor send content that must be returned. All content should be sent electronically.
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Content provided by DH Solutions is created by DH Solutions or, if created by a third party, has a commercial use license.
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DH Solutions retains ownership of all work produced as a part of the agreement through the life of the agreement. Work produced includes but is not limited to graphic design, website development, written content, data, reports, worksheets, templates, etc. When an agreement expires or is terminated, and when the account is paid in full. DH Solutions will transfer ownership of all work produced for the client. This does not include worksheets, templates, and other tools created by DH Solutions and which were used to facilitate the services rendered by DH Solutions to the client.
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No client has authorization to resell the work created by DH Solutions.
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No client has authorization to use any portion of the work produced by DH Solutions outside of the intended use stated in the Scope of Work.
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DH Solutions retains the right to use any content created for the client in other projects as long as personally identifiable information is retracted or unless other terms are agreed upon.
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confidentiality
All information that a client provides to DH Solutions, whether it directly relates to the Scope of Work or otherwise, is held in strict confidence. All information is confidential unless it is already in the public domain. The client has final approval on any content shared publicly as a part of the project.
DH Solutions will never share information about a client or their business unless directed to by the client or as is required by law. Confidentiality survives the expiration or termination of any agreements between DH Solutions and a client.
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